How could I forget our floors....
On December 23, our floors were delivered.... Three pallets of "Hermitage" althought we had ordered "Timberwood".... guessing that vendor names for a pattern might not match Summertown's, we let that slide.
On the 26th, it was installed and looked more like Sandlewood. Very light greyish tones, and subtle wood patterns. Not at all what we thought we were getting.
Turns out it wasn't what even the correct material. Over the next couple days, we had a couple different reasons given... Timberwood had been discontinued over the summer due to tariffs, natural variations in the colors might be different in person.... the last reason was that an entire container of material had been mis-labled by the supplier and distributed.
STM offered us three solutions... take a credit towards more upgrades and keep it... choose a different color that was available, or see if there was enough material in the three warehouses to actually install Timberwood. That's the option we took, knowing we were now looking at a 2-3 week delay.
January 18th, the installer showed up with one pallet of the correct floor, removed the old and got about 40% of the new floor down. They finally finished on the 24th.
The following week, doors and trim were done, finishing up on January 31st.
It's finally looking and feeling like a house.
On December 23, our floors were delivered.... Three pallets of "Hermitage" althought we had ordered "Timberwood".... guessing that vendor names for a pattern might not match Summertown's, we let that slide.
On the 26th, it was installed and looked more like Sandlewood. Very light greyish tones, and subtle wood patterns. Not at all what we thought we were getting.
Turns out it wasn't what even the correct material. Over the next couple days, we had a couple different reasons given... Timberwood had been discontinued over the summer due to tariffs, natural variations in the colors might be different in person.... the last reason was that an entire container of material had been mis-labled by the supplier and distributed.
STM offered us three solutions... take a credit towards more upgrades and keep it... choose a different color that was available, or see if there was enough material in the three warehouses to actually install Timberwood. That's the option we took, knowing we were now looking at a 2-3 week delay.
January 18th, the installer showed up with one pallet of the correct floor, removed the old and got about 40% of the new floor down. They finally finished on the 24th.
The following week, doors and trim were done, finishing up on January 31st.
It's finally looking and feeling like a house.




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